Our Lowest Price Adventure Guarantee...
Lowest Price Adventure Guarantee - why book anywhere else?
When it comes to adventure travel, we are so sure we will not be beaten on price that we guarantee to beat any land tour quote operated by the Brands We Love by $1 and if we don’t, we will give you your tour for FREE#!
Process - How to take advantage of our Lowest Price Adventure Guarantee?
Step 1: Bring us a written quote prior to booking
You will need to visit a My Adventure Store within 24 hours of receiving a competitor’s quote. Your quote must be in writing, in Australian dollars and must relate to standard tours available to the general public. Your quote must be for the same dates and be for the same number of passengers you are trying to book with us, and be operated by one of the Brands We Love. Your genuine written quote must be presented to us prior to booking (or we need to authenticate its validity online at the time of booking).
“Available” means that the identical tour you have received a quote for is currently saleable and able to be booked for the same number of passengers and on the same dates.
You can provide written adventure land tour quotes from:
1) Other Australian retail travel agencies; and
2) Australian-registered businesses and websites.
Step 2: Confirmation that the quote is genuine and available
Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will BEAT it by a minimum of $1 and give you a $20 voucher to be used towards a future booking.
You will be required to book your adventure tour when we beat your quote, pay a deposit or in full and normal change and cancellation fees and conditions will apply.
If the same quoted product is not available, we will endeavour to find you the best available alternative that suits your requirements.
Tours and your prices available due to membership of a group or corporate entity or subscription to a closed group are excluded.
**If we do not honour our guarantee to beat your genuine written adventure land tour quote, we will give you your tour for free.
Your consultant will do everything they can to beat the adventure tour you have been quoted. If the qualifying criteria are met, we will beat that price by a minimum of $1. If the qualifying criteria are met and your consultant does not beat your quoted price, you will receive your adventure tour for free.
You must make your claim for the free adventure tour prior to departure or within 3 days of your quote not being beaten (whichever occurs first) and before you make a booking elsewhere. The free adventure tour will be booked and paid for by us and will be identical to the one you asked us to price beat. We do not reimburse you for tours purchased elsewhere, nor do we provide you with cash or vouchers to the value of the adventure tour we did not price beat. The free adventure tour is not transferable – it can only be used by you.
If this applies to you, or if you are dissatisfied with our service, please contact our General Manager as follows:
General Manager - Cameron Elliott – 0401 718 194
For further information (FAQs) please click HERE.